Refund policy

Refund Policy

Last updated: October 4, 2026

Thank you for choosing IntelliTask. Every journal is printed to order, and we want you to feel good about yours. If it isn't right for you, here is how we'll put it right.

Our 14-Day Money-Back Guarantee

Applies to: IntelliTask 2027 Daily Journal (A5 hardcover)

Try your journal. If it isn't for you, you can return it for a full refund within 14 days of delivery, as long as it is unused and undamaged.

How it works:

1. Email us within 14 days of the day your order is delivered.
2. Include your order number and the email address used for the order. A short note on why it isn't right is welcome, but you don't have to give one.
3. We'll reply with return instructions and our returns address.
4. Send the journal back to us within 14 days of telling us. We recommend a tracked service, as we can't be responsible for returns that go missing on the way to us.
5. Once the journal arrives and we've checked its condition, we'll confirm your refund by email.

Refunds are issued in full to your original payment method. This covers the price of the journal and the standard delivery cost you paid. Please allow up to 5 to 10 business days for the money to appear after we confirm your refund, depending on your bank or payment provider.

If you are returning a journal because you changed your mind, return postage is paid by you.

What "unused and undamaged" means:

The journal has no writing, marks or stickers on the pages or cover, and no tears, creases, stains or damage to the pages, cover or spine. It should be in the same condition as when you received it.

The guarantee doesn't apply if:

- The journal has been written in or marked
- The journal has been damaged after delivery
- You contact us more than 14 days after delivery
- The journal isn't sent back to us within 14 days of you telling us

Damaged, Faulty or Incorrect Orders

If your journal arrives damaged, has a printing fault, or isn't the item you ordered, we will put it right.

Please email us as soon as you can, ideally within 14 days of delivery. Include:

- Your order number
- The email address used for the order
- Clear photos showing what is wrong, including the outer packaging if it arrived damaged

Once we've seen the photos, we'll replace the journal or refund you in full, whichever you prefer. If we ask you to send the journal back, we will cover the postage.

Printed to Order

Your journal is printed after you place your order, so please allow 5 to 10 business days for delivery. If your order hasn't arrived within that time, contact us and we'll look into it straight away.

If you change your mind before your journal has gone to print, email us as soon as you can and we'll do our best to cancel your order.

Your Right to Cancel (UK & EU Customers)

If you are a consumer in the UK or EU, you normally have the right to cancel an online order within 14 days of receiving your goods, without giving a reason. Our 14-Day Money-Back Guarantee is designed to match this right.

If you cancel under this right, you must return the journal within 14 days of telling us. If the journal has lost value because it was handled more than was needed to check it, we may reduce your refund to reflect that.

This does not affect any other statutory rights you have if a product is faulty or not as described.

Please Review Before Purchasing

We encourage you to read the product description before ordering. IntelliTask Volume I is an A5 hardcover journal covering January to June 2027, with undated daily pages. If you have any questions about the journal, please contact us before buying. We're happy to help you decide whether it's right for you.

Chargebacks

If you have any concerns about your order, please contact us first so we can try to resolve the issue quickly. Where a chargeback is raised for an order that was delivered correctly, we may dispute it using evidence of purchase and delivery.

Consumer Rights

Nothing in this Refund Policy is intended to exclude or limit any rights you may have under applicable consumer protection laws. Where the law requires a refund or other remedy, those statutory rights will apply.

Contact Us

For questions about this policy or help with your order, please email us at itellitask@gmail.com and include your order number. We aim to reply within 1 to 2 business days.

Returns address: 2 tetney close, lincoln, ln1 3sy